Email Notifications & Templates

Sonar Seed handles the essential transactional communication between your brand and your ambassadors. You can customize every message to match your brand's voice.

managing Templates

Go to Settings > Templates to see the list of available emails.

Key Email Types

• Invitation: Sent when you manually import an ambassador or they meet recruitment criteria.
• Application Received: Confirmation sent when an ambassador applies to a campaign.
• Gift Shipped: Sent as soon as a tracking number is added to their order in Shopify.
• Action Required: Sent if you "Reject" a social post submission (Deliverable), prompting them to re-upload.
• Payout Confirmed: Sent when you mark a payout batch as "Paid".

Customizing Content

For each template, you can edit:

• Subject Line: Use variables like {{ BrandName }} or {{ FirstName }}.
• Preview Text: The short snippet shown in email clients.
• Body Content: We use a rich text editor that supports variables (using the curly bracket syntax).

Using Variables

Dynamic variables allow you to personalize every email:

• {{ FirstName }}: Ambassador's first name.
• {{ CampaignTitle }}: The name of the campaign they applied for.
• {{ TrackingUrl }}: A direct link to their shipment tracking (if available).
• {{ PortalUrl }}: A direct link to their personal ambassador dashboard.

Global Email Settings

• Disable Built-in Emails: If you are using the Klaviyo Integration, you can choose to disable Sonar's native emails and handle everything through Klaviyo Flows instead.

Next Step: Sending Broadcast Emails