Fulfillment & Tracking Gifts
Sonar Seed automates the transition from application approval to physical shipment by integrating directly with Shopify's order system.
How Fulfillment Works
1. Draft Order Creation
When an application is approved (manually or via auto-approve), Sonar Seed creates a Draft Order in your Shopify admin.
- Product & Pricing: The items selected by the ambassador are added at $0.00 value.
- Customer Data: The ambassador is created/updated as a Shopify customer with their shipping address.
- Tags: Custom tags defined in your campaign settings (e.g.,
Sonar-Seeding) are applied for easy filtering.
2. Inventory Handling
Sonar Seed respects your Shopify inventory. If a product selected by an ambassador is out of stock at your chosen Fulfillment Location, the draft order creation will fail, and you'll see an error in the dashboard.
3. Shipping Status
We track the lifecycle of the order from Shopify:
- Ordered: Once you or your team "Market as Paid" or "Mark as Pending" the draft order, it becomes a real Shopify Order.
- Shipped: As soon as a tracking number is added to the order in Shopify, Sonar Seed updates the ambassador's status to "Shipped" and can trigger a notification email.
Tracking in the Dashboard
In the Campaigns view, you can see a live status of all gift orders:
- Pending Fulfillment: Orders that have been created but not yet shipped.
- In Transit: Orders that have tracking numbers assigned.
- Delivered: Once the carrier marks the package as delivered, we update the status accordingly (if carrier data is available through Shopify).
Manual Synchronization
If you feel your dashboard is out of sync with Shopify, you can click the Sync button in the Ambassadors tab. This forces an update of all order and fulfillment statuses for your entire roster.
Next Step: Collecting & Reviewing Content